Senior Case Manager/possibly Program Manager

• Duties and responsibilities include but are not limited to:

  • Work with clients to identify short and long-term goals, develop written case plan with clients, provide support, advocacy, and access to necessary resources to achieve those goals, and meet regularly to facilitate and monitor progress toward those goals.

  • Become knowledgeable of community resources and collaborate with other disciplines including substance use, legal, medical, educational, vocational, mental health and other service providers to meet clients’ needs.

  • Make appropriate referrals for emotional, substance use, legal, medical, dental, educational, vocational, and housing needs.

  • Responsible for establishing a “CONTRACT” with his/her clients which will assure smoother relationships, allow for crisis Intervention and give his/her clients a cleaner understanding as it relates to their personal goals.

  • Ensure that each client receives and participates in the ongoing preparation of their needs assessment. The specific assessment elements include, but are not limited to the following: Workshop Attendance (On-site or Off-Site), Supportive Social and/or Mental Health Services, Job Training and Job Placement Services, if applicable.

  • Assist clients in matters related to Public Assistance, Entitlements, and for developing a mechanism to ensure clients are accountable for meeting Internal and External responsibilities such as; Appointments at Medical and Dental Offices and/or following through with Education and Job programs, to name a few.

  • Assist with intakes as needed and be responsible for reviewing all new shelter intakes

  • Maintain current housing and other resource information and referral information.

  • Create and maintain complete, accurate and up-to-date case records, including, but not limited to the Homeless Management Information System (HMIS) and internal databases.

  • Proactively manage potential and actual conflicts among clients.

  • Respond to calls from the Montgomery County Crisis Center, therapists, local hospitals and treatment facilities, etc. to ensure appropriate discharge and continuity of services.

  • Keep informed by reading nightly log notes, alert pages, and emails daily.

  • Maintain confidentiality of clients at all times in and outside of work environment.

  • Establish and maintain positive professional rapport with constituents at all times.

  • Attend and participate in staff meetings, supervisory meetings, the Continuum of Care Coordinated Entry System Meeting every other Wednesday morning, and other meetings and trainings as assigned.

  • Other related duties as identified and assigned.

  
  

  Strongly Preferred:

  LCSW

  
  

  Required:

  • Strong communication skills, both verbal and written

  • Proficiency in maintaining accurate client records using client database and the Homeless Management Information System (HMIS)

  • Proficient computer skills including Microsoft Office

  • Ability to prepare clear, concise, and accurate reports, correspondence, and other job related documents

  • Self-motivated and able to work well independently and as part of a team

  
  

  Preferred but not required:

  • First Aid and CPR certified

  • Mental Health First Aid certified

  • Bilingual or multilingual

  
  

  WORK HOURS AND ENVIRONMENT:

  This position requires 30-40 hours per week on-site during the hypothermia season.

To apply, please email cover letter and resume to director@rainbowplace.org.